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ENVIOUS FASHIONS: BUY FORMAL DRESSES ONLINE AUSTRALIA FAQ

Monday 23rd January, 2017

Shopping for the first time with us? Have a few questions? Read on below for our frequently asked questions. If your question is not in our FAQ below, please feel free to contact us for further assistance.

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Buy Formal Dresses Online

Q: How do I order online?

A: Select on the options available such as size and colour, and then add to cart. You can continue to shop or proceed to checkout. Once you’re ready to checkout, go to “checkout” tab in the top right hand corner of the webpage and follow the prompts to complete all your details of your order such as your name, delivery address etc.

Q: Can I order by phone?

A: Yes, of course! For Australian customers, the phone number is 0431 273 522 or international customers please call +614 31 273 522.

Q: What is fabric of your dresses made of?

A: Depending on the dress, the fabric varies. The fabric and composition of the evening dress is listed on the product page in the description. If you still require more information that is not listed on the product page, please contact us.

Q: Do your formal dresses and gowns run true to size?

A: Each dress is made a little differently due to the style of the dresses however we have listed the sizing as close to Australian size as possible for your reference. We also list the measurements on the product page however if you have any other inquiries about sizing, do contact us for more information. All of our evening gowns are made so that it can be altered up to one size larger if required.

Q: What sizes do you carry?

A: Our in stock evening and formal gowns are available from sizes AU 6-10 (XS-M). Our pre-order dresses are available from sizes AU 6-18 (XS-XXL).

Q: How do I know if the dress is in stock?

A: We have categorized the formal dresses into in stock or pre-order items for easier reference. Just hover over the options under “Formal Dresses” and all the dresses from either category will all be listed.

Q: What does it mean for “pre-order” dresses?

A: This means we do not carry or have the stock on hand but rather, we list all the styles on our website and order in required and as per customer’s order basis. The stock is located at our USA’s supplier’s showroom and warehouse. Pre-orders take approximately 10-15 working days to be processed, arrived and delivered to your doorstep.

Q: What is your return policy?

A: Unfortunately we are unable to offer returns or refunds for change of mind or incorrect sizing/fit. We can offer you an exchange within 10 days from the date of purchase if the dress is in its original condition and in resalable condition. We do not offer any refunds or exchanges with our pre-order range. Due to the nature of the pre-order system, we only order in the dresses as per the customer’s order basis so can’t accept returns for change of mind or sizing errors. Generally the products are made to standard US/AU sizing so if you would like the exact measurements please get in touch with us and we will be happy to provide you with the sizing details of the particular dress.

Shipping

Q: How much is shipping cost?

A: We offer free shipping (regular tracked postal service) for Australian customers when you purchase our wedding dresses. For international customers, shipping cost is based on your country. You can easily find out what the cost of shipping is to your country by selecting the dress you want, adding to cart and completing the shipping quote. If your country is not listed or have any issues please do contact us so we can help you further.

Q: Do you ship outside of Australia?

A: Yes, we ship worldwide! If your country is not listed on the dropdown menu to ship to at checkout, please contact us for assistance.

Q: What are your shipping options?

A: We can offer regular, tracked, registered with sign on delivery or express shipping. These delivery options apply to both domestic and international orders. Prices vary depending on your location and also weight of your package. Please contact us for an accurate quote.

Q: What payment methods do you accept?

A: We accept bank transfer (EFT) and PayPal payments.

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